IT Support Specialist
Train to manage IT projects, keep information and systems secure, design and implement databases, and more with our IT Support Specialist program.IT Support Specialist
Train to manage IT projects, keep information and systems secure, design and implement databases, and more with our IT Support Specialist program.Towards a New Career!
IT Support Specialist AT A GLANCE
Train to learn the anatomy of PCs and perform risk assessments with our IT Support Specialist program! We aim to create well-rounded IT support specialists by teaching students about networking infrastructures, how to configure and maintain operating systems, to troubleshoot PCs and more. You could earn your Associate in Specialized Technology in as little as 18 months. Program starts every five weeks and enrollment is on a rolling basis.
Program Courses Include:
- Security Concepts
- Application and Database Concepts
- Server Administration
- Server Administration I
- Desktop Support
POSSIBLE CAREER PATHS
With this career path, you could become an IT Technician, or a Help Desk Technician.
Help Desk Specialist
Help Desk Specialists offer support for users by addressing requests for help over the phone, online or in person. They troubleshoot issues to determine the cause of the problem and to find the appropriate solution. They can focus on computer hardware, specific software, operating systems and more.
Network Administrator
These individuals install, set up and provide ongoing support for an organization’s computer network and infrastructure. They conduct security tests and analyze network performance to ensure that everything is working properly.
BTI does not guarantee employment or salary
Help Desk Specialist
Help Desk Specialists offer support for users by addressing requests for help over the phone, online or in person. They troubleshoot issues to determine the cause of the problem and to find the appropriate solution. They can focus on computer hardware, specific software, operating systems and more.
Network Administrator
These individuals install, set up and provide ongoing support for an organization’s computer network and infrastructure. They conduct security tests and analyze network performance to ensure that everything is working properly.
BTI does not guarantee employment or salary
Why Berks Technical Institute?
The Berks Experience
Convenient Class Schedules
We provide you with a variety of scheduling options so that you can attend classes when it is right for you.
Training from Industry Experienced Instructors
Our instructors are dedicated to helping you gain the knowledge and skills to begin your career.
Career Services Assistance
Our students are provided with individualized professional development, resume help, and job placement assistance.
Our Campuses Offering The IT Support Specialist Program
More about IT Support Specialists
What is an IT Support Specialist?
IT Support Specialists assist computer users and organizations by analyzing, troubleshooting and evaluating computer problems, whether they involve an organization’s network or a personal computer. They maintain an organization’s system, troubleshoot household computer issues, and give instructions on specific business-centric programs. Some of their duties include:
- Test and evaluate existing networks
- Perform regular maintenance to ensure the network is working correctly
- Troubleshoot problems with the network
- Walk customers through problem-solving steps
- Set up or repair computer equipment and devices
- Train users on how to use the hardware and software
What Skills are Required?
As an IT Support Specialist, you will need to be able to focus on the details, be good at troubleshooting, and be able to ask the right questions to help the customer find the proper resolution to their problem. You will be required to sit for long periods of time and use a computer. Additional skills may be required depending on the position you are working in.